Guest communication01 / 03
A tableby the window.
The request is noted on the booking.The reply is ready for your team.
Awaiting review
AI automation for hospitality
Technology in the background, hospitality in the foreground.
Automate the work behind the scenes so your team can stay with your guests.
A moment in evening serviceExample
18:30
Illustrative scenarioA personalwelcome.Your team makes the difference.
Illustrative scenarioBooking → team → guest
Where hospitality shapes the dayHotelsRestaurants & cafésEvent venues
From a request to personal attention
Small details.Well prepared.
A single guest question often touches several systems. hosp. pulls the information together and sets up the next step.
01
A request before dinner.
A guest asks for a quiet table. Your team sees the request along with a suggested reply and its sources.
Guest communicationInteractive example
Draft reply
Table preference for tonight
Thank you for your message. We have reserved a quiet table for you with pleasure, so you can enjoy your evening undisturbed. We look forward to welcoming you tonight.
Read from: Guest message · Booking · Brand standards
Your team reviews this message.
A member of your team checks the source information, reads the draft and edits it where needed. Every outgoing message needs approval. This demo does not send anything.
AI that works with your hotel systems.
Your PMS is the starting point. Together we look at which data is available to link your bookings to guest communication.
PMS and guest contact
Where hosp. comes in
We start withone process.
Your team tries it out in the software you already use. We build from there.
The work we take on
Work that keepspiling up.
We decide together where automation helps. The way your team works is the starting point.
01Guest communication
Collecting questions and preparing replies.
Your team sees the question, the source used and a draft reply side by side. A team member checks the text before it goes out.Explore this area ↗
02Operations
Shift handovers and daily reports.
One overview brings together what the next shift needs to know. Your team checks what is missing and passes on anything that needs attention.Explore this area ↗
03Revenue
Signals around bookings and availability.
Your team gets signals worth looking into, such as a change in availability. Decisions on pricing and offers stay with your people.Explore this area ↗
04Back office
Getting invoices and admin ready for review.
Invoice details are prepared for review. Your team checks any discrepancies and decides what can be processed.Explore this area ↗
AI and infrastructure for your hotel.
We choose the technology to suit how your hotel runs and what your data requires.
AI and technology
Frequently asked questions
The questions we hear first.
- Who does hosp. work for?
- Hotels, restaurants and resorts in the Netherlands, from four-star and upscale to five-star luxury.
- Does AI automation work with our PMS?
- Yes. We build on the systems you already use, including your PMS, OTAs, point of sale and accounting. We never replace anything without good reason.
- What happens to our guest data?
- Your guest data stays yours. EU hosting is available, and your data is never used to train a model.
- How does a project work?
- We start with an assessment, build in phases, and only hand over once we can show that it works.
About hosp.
You talk to the people who build it.
You work directly with the person building it, not with an account manager. What your property needs is built for it, not picked from a package.
Master's in AI
From the first conversation to a working system.
Martin Veltman is a co-founder of hosp. With a Master's in AI, five years as a developer and two years building Recruitier behind him, he now builds and maintains the systems with the team. The team stays involved after go-live.
Where does yourteam lose focus?
Tell us which tasks keep coming back, and we will look together at where hosp. could start.
Get in touchWe agree which data is needed and who has access to it, and we record those arrangements for each system.